Privacy Policy
Effective February 25, 2026
HAIO Labs, Inc. (“HUMΛN,” “we,” “our,” or “us”) respects your privacy. This policy explains what information we collect, how we use it, and your rights.
1. Information we collect
Information you provide directly:
- Name, email address, and company when you register or contact us
- Passport display name you choose during Passport creation
- Messages or feedback you send us
Passport and identity data:
Your HUMΛN Passport uses WebAuthn/passkey technology. Your biometric data (fingerprint, Face ID) never leaves your device and is never transmitted to or stored by HUMΛN. We store only your decentralized identifier (DID), your WebAuthn public key, and your chosen display name.
Usage and analytics data:
- Pages visited, features used, and general usage patterns
- Browser type, operating system, and IP address
- Error logs and performance data
2. How we use your information
- Provide, maintain, and improve our services
- Authenticate you when you sign in with your Passport
- Respond to your inquiries and support requests
- Send product updates and announcements (you can opt out at any time)
- Understand how our services are used to guide development
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Information sharing
We share your information only in these limited circumstances:
- Service providers: Trusted vendors who help us operate our services (hosting, analytics, email) under confidentiality agreements
- Legal requirements: When required by law, court order, or to protect rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
4. Data retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@builtwithhuman.com.
Passport DIDs and public keys associated with registered Passports may be retained in our public registry for the integrity of the identity system, even after account deletion.
5. Security
We use industry-standard measures to protect your information, including encryption in transit and at rest. Passport credentials use hardware-backed cryptography (Secure Enclave, TPM) where available. For a detailed overview of our security practices, see our Security page.
6. Cookies and tracking
We use essential cookies to maintain your session and preferences. We may use analytics tools to understand aggregate usage. We do not use advertising cookies or cross-site tracking.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
To exercise these rights, contact privacy@builtwithhuman.com.
8. Children
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Changes to this policy
We may update this policy periodically. We will notify you of material changes by email or prominent notice on our website at least 30 days before they take effect. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
Questions about this policy? Reach us at privacy@builtwithhuman.com or write to: HAIO Labs, Inc., 828 Canonbury St, Henderson, NV 89011.